Customer Service & Support
Questions regarding your Kissnthrill order, shipping, or product details?
Please use the form below to reach out.
Our team typically responds within 24 to 48 working hours.
support@kissnthrill.com
Our support team is available via email for any inquiries relating to your order status, delivery tracking, or detailed product information.
Phone & WhatsApp
+372 5688 9772
Available Monday to Friday – 9 a.m. to 6 p.m.
(EET / GMT+2).
Kissnthrill OÜ
Kaluri tee 4-4, Haabneeme
74001, Viimsi vald – Estonia
Inquiries related to your purchase
FAQ
Frequently asked questions
As soon as your parcel has been shipped, you will receive a confirmation email with a tracking number.
- Standard shipping is handled via Omniva (Estonian Post).Once the parcel reaches your country, your national postal service will handle final delivery.
- You can track your parcel on both the Omniva website and your local postal service page using the same tracking number.
Customs, Duties & Taxes
Kissnthrill OÜ is not responsible for any local custom charges, duties, or taxes. These charges are the sole responsibility of the customer. Packages subject to customs may experience delivery delays beyond our control.
If you havent receiveid your order or can not access tracking information, please reach out to our support team at: support@kissnthrill.com
Orders can only be cancelled within 24 hours of placement by emailing support@kissnthrill.com.
Once an order has been fulfilled and a tracking number issued, we are unable to cancel the order or modify the shipping address.
Exchanges are available 14 calendar days from the date of delivery.
- To start a return: Email support@kissnthrill.com with your full name and order number.
- Return Address: Kissnthrill OÜ, Kaluri tee 4-4, Haabneeme, 74001, Estonia
Due to the intimate nature of swimwear, items must be returned in perfect, new condition:
- Unworn, unwashed, and unstained. Original tags and hygiene stickers must be firmly attached.
For more info check SHIPPING & RETURNS POLICY
