SHIPPING & RETURNS POLICY

SHIPPING & RETURNS POLICY

Last Updated: April 2026

At Kissnthrill, we ship our products worldwide from our central warehouse in Estonia, Europe. Please read our policies carefully before placing your order.

Asia, Australia, NZ, Europe, USA & rest of the world orders ship from Tallinn, Estonia.

PLEASE NOTE THAT DUE TO THE CURRENT SITUATION IN THE MIDDLE EAST WE CAN ONLY PROVIDE EXPRESS SHIPPING TO THAT AREA WHICH IS COVERED BY THE CUSTOMER.

1. SHIPPING INFORMATION

Shipping Rates & Estimates

We process and prepare all orders within 1–2 business days. Note that shipping timeframes are in addition to processing times. We do not ship on weekends or public holidays.

Free standard shipping on all orders above €150.

All prices are displayed in EUR (€). At checkout, the amount will be automatically converted to your local currency based on the current exchange rate. The final charge displayed at checkout reflects the exact conversion at the time of your purchase.

Order Tracking

As soon as your parcel has been shipped, you will receive a confirmation email with a tracking number.

• Standard shipping is handled via Omniva (Estonian Post) or Fedex Economy Service. Once the parcel reaches your country, your national postal service will handle final delivery.
• You can track your parcel on both the Omniva website and your local postal service page using the same tracking number. Fedex parcels are trackable at Fedex website.

Customs, Duties & Taxes

Kissnthrill is not responsible for any local custom charges, duties, or taxes. These charges are the sole responsibility of the customer. Packages subject to customs may experience delivery delays beyond our control.

International shipments, including orders to the United States and the United Kingdom, may be subject to import duties, customs fees, and local taxes upon arrival in your country. These charges are determined by your local customs authority and are entirely the responsibility of the customer. Kissnthrill OÜ has no control over these charges and cannot predict their amount. We strongly recommend checking with your local customs office before placing your order if you have any concerns.

2. CANCELLATIONS

Orders can only be cancelled within 24 hours of placement by emailing support@kissnthrill.com. Once an order has been fulfilled and a tracking number issued, we are unable to cancel the order or modify the shipping address.

3. RETURNS & EXCHANGES

Right of Withdrawal (14-Day Window)

You have 14 calendar days from the date of delivery to request a return or exchange.

• To start a return: Email support@kissnthrill.com with your full name and order number.
• Return Timeline: Once you receive return instructions, the item must be shipped back to us within 5 business days. You must provide us with a tracking number for the return shipment.
• Return Address: Kissnthrill OÜ, Kaluri tee 4-4, Haabneeme, 74001, Estonia

Condition of Items

Due to the intimate nature of swimwear, items must be returned in perfect, new condition:

• Unworn, unwashed, and unstained. Original tags and hygiene stickers must be firmly attached.
• Note: Please wear underwear when trying on bikini bottoms.
• Items returned with soiled or removed hygiene strips will be refused and sent back to the customer.

Return Shipping Costs

• Customer Expense: All return and exchange shipping costs are at the customer's expense, regardless of the country of origin. We do not provide prepaid return labels.
• Defective Items: If you receive a damaged or incorrect item, Kissnthrill will cover the return shipping costs.
• Lost Packages: We are not responsible for items lost or damaged during return transit. We strongly recommend using a trackable postal service.

4. REFUNDS & STORE CREDIT

• Inspection: All returns are subject to a full inspection. Once approved, refunds are processed within 5 business days.
• Original Payment: Refunds will be issued via the original payment method.
• Non-Refundable: We do not refund original shipping costs or any customs duties paid.
• Sale Items: Items purchased at a reduced price (Sale) are eligible for Store Credit only.
• Gift Cards: Orders placed with a gift card are eligible for Exchange only.
• Final Sale: Items marked as "Final Sale" cannot be returned or exchanged.

5. CONTACT US

For any questions regarding your shipment or to initiate a return:

• Email: support@kissnthrill.com
• WhatsApp: +372 56889772
• Address: Kissnthrill OÜ, Kaluri tee 4-4, Haabneeme, 74001, Estonia